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IT Support Technician Jobs in Dubai
About the Role:
To provide fast and useful technical assistance, answer queries on basic technical issues and offer advice to solve them.
Skills:
About the Person:
- Computer Science degree / diploma
- Minimum 2-year experience in helpdesk or support
Job-specific skills:
- LAN/WAN/LTE/SCADA Network
- Strong communicator to both business and technical users
- Planning & scheduling
- Technical, logical thought process
- Problem-solving skills
- Ability to stick to strict deadlines
- Keen eye for detail
IT Support Technician (Job Details):
| Job Location | United Arab Emirates |
| Company Industry | Accounting |
| Company Type | Employer (Private Sector) |
| Job Role | Information Technology |
| Employment Type | Full Time Employee |
| Monthly Salary Range | Unspecified |
| Number of Vacancies | 1 |
IT Support Technician Jobs in Dubai
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Diagnose hardware and software issues and walk customer through problem-solving process
- Documenting and managing the IT helpdesk software system as directed by IT Manager.
About Us
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.